Once you’ve placed your order with us we’ll get right to work packaging it up for you. We aim to dispatch orders as quickly as possible once your payment has cleared. We’re currently fulfilling within two working days but we’ll be sure to let you know if we anticipate any delay.
If you need your order in a hurry, just give us a call and we’ll do what we can to speed up the process. Express delivery options are available.
Once you reach the checkout page you will be given a choice of delivery methods dependent on the value and destination address of your order. See the handy charts below.
|UK, Jersey & IOM Delivery Options||How much?||How long?|
|Fabric Samples||Free||1-2 days|
|Standard Parcel Post||£3.95||3-4 days|
|Free Standard Parcel Post (on orders over £100)||Free||3-4 days|
|Special Delivery- Track & Trace
Next working day if ordered before 11am**
**Next working day cannot be guaranteed to all destinations
- As we want to make sure your order gets to you in tip top condition most of our delivery methods will require a signature upon delivery so bear this in mind when filling in your delivery address. Just make sure that you don’t sign for anything that is clearly damaged in transit!
- We highly recommend the Special Delivery option (which we have heavily subsidised) as this not only is a faster service but also tracks the package until it gets to you!
- A courier service may be required for large fabric orders (over 10 metres will need to come rolled) or bulky orders. There will be a small surcharge for this and it is will need to be quoted for on an individual basis- please contact the studio prior or immediately after placing your order so this can be arranged and calculated.
|Guernsey Delivery Options||How much?||How long?|
|Fabric Samples||Free||1-3 days|
|Standard Parcel Post||£2.95||2-3 days|
|Special Delivery- Track & Trace
Next working day if ordered before 11am
|Collection from Studio**||Free||-|
|Home Delivery (on orders over £200)||Free||-|
**When you reach the checkout you have the option of collecting your order from the Penelope Hope Studio at The Trinity Square Centre, Upper Mansell Street, St Peter Port, Guernsey. You will receive an email from us stating when your order will be ready for collection and directions on how to find us. If your order is over £200 in value we will even personally deliver it to your home or business, if you prefer!
Channel Island Orders (Guernsey & Jersey)
All prices on the website are inclusive of UK sales tax (VAT) at 20%. Orders that are being collected from the Penelope Hope Studio in Guernsey or delivered to an address in the Channel Islands will have the VAT deducted at the checkout stage of the payment process.
International Orders & Deliveries
We welcome International Orders. These will be shipped using a Global Priority Parcel service. Please allow one to three weeks for your order to arrive. Please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you're unsure how this will affect the overall cost of your order, please check your Local Legislation rules.
|International Delivery||How much?||How long?|
|Fabric Samples||£3.95||4-10 days|
|Global Priority Parcels||£14.95||4-10 days|
Include a telephone number on International Orders, as either ourselves or local agents may need to contact you.
Cushions going to International addresses are sent without the cushion insert - you will receive the cover/s only. A refund of £5 per cushion will be made to your chosen method of payment. We will advise you on what size cushion insert to use for your cushion cover/s to give them a plump, full look.
If you have any questions or concerns over our delivery options please don't hesitate to contact us at the studio on +44 (0)1481 721410 or email at email@example.com