Follow these steps to place an order with Penelope Hope
That’s great news you’re ready to place an order! All you need to do is click the ‘ADD TO BAG’ button found on every product page, making sure you have selected the right quantity.
Your ‘BAG’ will open up and show you a summary of your chosen product/s. Please take a minute to check everything is correct with your order, particularly if ordering fabric as once this has been cut it cannot be returned unless faulty.
Here is the option of adding ‘SPECIAL INSTRUCTIONS’ – if you are ordering cushions and would like to request a synthetic insert instead of a duck feather insert please add a comment in this box.
When you’re happy that everything looks correct, please press ‘CHECKOUT’ and this will lead you to a new screen where you enter your customer information, shipping address and choose your preferred delivery option.
See delivery options here.
Our online store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and service to you. Penelope Hope accepts payment electronically through Shopify’s direct payment gateway or through PayPal. You may decide which payment method to use.
We accept all major credit/ debit cards via our website but if you would prefer to send a payment via BACS, Online Banking or over the phone please email or call our studio on +44 (0) 1481 721410
We make every effect to ensure our website is up to date showing current stock availability but in the event of us not having your chosen product/fabric we will contact you to offer either a refund or an expected re-stock date if you decide you are happy to wait for your order.
As soon as your payment has cleared we shall get to work packing your order and shall of course notify you when it’s due to dispatch.
For further details on how we handle the payment process please see our full terms and conditions here.
GOOD TO KNOW...
Product prices are shown in Pounds Sterling (£) and your order will be processed through either our payment gateway or Paypal in Pounds Sterling. Prices are shown in other currencies as a guide only; these prices are based on a web service currency conversion, which is updated on a daily basis. However, your bank may use a different conversion rate and may charge for a foreign currency transaction if your account is not a Pound Sterling account.
All prices on the Website are quoted in Pounds Sterling (£) and are inclusive of UK sales tax (VAT). The current rate of VAT is 20%.
Orders that are being collected from the Penelope Hope Studio in Guernsey or delivered to an address in the Channel Islands will have the VAT deducted at the checkout stage of the payment process.
If your order is being sent to the United Kingdom it will include VAT at 20%. If you require a VAT invoice, please contact the studio.
If your order is being sent to an address in Europe or 'Rest of World' (outside the EU) you will not be charged UK VAT and the VAT will be deducted at the checkout stage of the payment process.
Customs & Duty
Please note that all shipments to OUTSIDE the EU (European Union) may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If your order does incur import duties and taxes levied by your local customs authority in your country, then these may need to be paid direct by you to them before they will release your shipment. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information.
Please see our full terms & conditions for further information.